Thai government may need to find ways to assist government agencies improve the
accessibility of websites. One solution is that
“e-Government initiatives must not only be required to conform to the Web Content
Accessibility Guidelines (WCAG) 2.0 from W3C's Web Accessibility Initiative (WAI), but must
validate conformance and maintain the standard over time. Only in that way can
government maintained Web content and applications ensure access by all citizens. In
addition, government bodies must be given the training and understanding to develop
partnership and purchasing requirements that reflect the need for partners and vendors
to conform as well”[30].
From the literature studied, it is clear that keys to successful accessibility in e-government
incorporates with raising awareness of web accessibility guidelines, providing education and training
and, affordability of equipment and technology. Many researchers such as Jane [21], Maher [3], and
Shadi and Shawn [1] also support those solutions.
It is possible to notice that Thai government has provided web accessibility policy and
TWCAG guideline; however, those action plans are only the standards & codes of practice, thus it
can cause of failure to promote web accessibility in Thailand. There are success case laws regarding
web accessibility in many countries. For example, the case law of Bruce Maguire who sued over
inaccessible online materials in the official Sydney Olympics website, provoked the important of
web accessibility in Australia [9]. Consequently, increasing regulation’s enforcement may be an
alternative solution.
Lastly, providing clear policy and monitor plan may be drivers exist. For example,
Australian government websites are required to pass level A and AA by the end of 2012 and 2014
respectively therefore, agencies are encouraged to meet WCAG within the timeframes [8].