transformation to e-Government using the enabler ICT. Several factors such as high
penetration of e-Service, e-mail, and e-Administration are selected as criteria (or objectives)
in the first level (Level 1) in the hierarchy for making the decision. E-Service means delivering
government services electronically (24 £ 7) between government to other government
agencies (G2G), to business (G2B), to citizens (G2C) and to the government employees
(G2E). E-Administration denotes a paperless open workflow and procedures within the
concerned parties. Each one of the criteria might be affected by various alternatives of
causes (Level 2) such as Culture, i.e. resistance, seniority, and awareness; skills, leadership
commitment at top and senior levels, and ICT readiness.