We would like to have a meeting with you to discuss the type of tasks, and services that you currently do every day. To talk about activities that take up a lot of your time, and some of the more unusual requests you may do time to time. We will be asking you some questions about your typical working day.
We are doing these interviews because we are constructing a service catalogue under ITIL which pulls together all the services our organization provides in Infra, CMO++ and GSSD teams. The objective is to help us structure our services across our teams internally and find opportunities to get funding for work we do which is extra.
I thought I would share some basic information about ITIL and service catalogue with you which I found in thai. I hope it helps .