Although the emotional curves of lust and must passengers are apparently in sync, there are still a number of
major differences. The lust passenger starts his/her trip quite positively (with enthusiasm) and looks forward to the
journey, whereas the must passenger is much more neutral. For him/her this journey is a routine component of a
working day. As we can speak of coping behavior here, the curve of the must passenger is in its entirety more
shallow. This passenger knows what to expect and will react less emotionally to certain (unknown) situations.
The type of transport to and from the station strongly influences the experience. The customer who arrives at the
station on foot or by bicycle will be more relaxed than the customer arriving by bus, tram or metro. Walking or
cycling affords a greater sense of freedom and control than taking the bus.