The staff on an airplane can generally be divided into two groups: the flight crew and the cabin crew. The first are those who fly the plane, while the second group are those individuals who work in the passenger area, which is also known as the cabin. People who work in the cabin may be referred to as flight attendants, stewards or stewardesses, or air hosts or hostesses.
Many of the most common alternate terms for cabin staff members suggest femininity "stewardess" is much more common than "steward," for example. This is because these positions have predominately been held by women. This does not, however, mean that these positions are reserved strictly for female staff.
Providing good customer service is an important part of a flight attendant’s job. The advent of electronic ticketing and check-in means that the crew may be the only members of an airline a consumer encounters. These individuals play a critical role in consumer perception and in ensuring that passengers have a pleasant traveling experience.
A passenger is usually greeted by a member of the cabin crew upon entering and exiting an airplane. This individual will usually direct the passengers to their seats and help ensure they leave the airplane safely. Once the airplane is in the air, flight attendants commonly serve food and beverages to the passengers. Long flights often involve them offering this type of service several times.
The staff on an airplane can generally be divided into two groups: the flight crew and the cabin crew. The first are those who fly the plane, while the second group are those individuals who work in the passenger area, which is also known as the cabin. People who work in the cabin may be referred to as flight attendants, stewards or stewardesses, or air hosts or hostesses.
Many of the most common alternate terms for cabin staff members suggest femininity "stewardess" is much more common than "steward," for example. This is because these positions have predominately been held by women. This does not, however, mean that these positions are reserved strictly for female staff.
Providing good customer service is an important part of a flight attendant’s job. The advent of electronic ticketing and check-in means that the crew may be the only members of an airline a consumer encounters. These individuals play a critical role in consumer perception and in ensuring that passengers have a pleasant traveling experience.
A passenger is usually greeted by a member of the cabin crew upon entering and exiting an airplane. This individual will usually direct the passengers to their seats and help ensure they leave the airplane safely. Once the airplane is in the air, flight attendants commonly serve food and beverages to the passengers. Long flights often involve them offering this type of service several times.
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