I checked log, no error found here. PLS check with customer:
4. All exposures of this case are no auto decompression or just one exposure?
5. If auto decompression did not work, how did the customer fix this problem? used foot switch or others?
6. Which mode did customer used(Opdose or AEC)? How did the customer do the compression? did compression stop by system or by customer? I can see, for most exposures, the compression force are abound 40N, it is very small force for compression (special for opdose mode).