To increase the odds of right party contact,
advanced list management uses sophicated algorithms to track
predictive call history over time and create optimized best
time to call strategies based on compaign objectives
When the Target dialer requests records to dial,
Advanced List Management selects the best numbers to
dial based on specified priorities and time zones.
Best Time To Call
The Optimizer enhancement provides the following features to make your campaigns more effective:
SmartLern Database :helps determine when to call each account based on call result history tracked in this individual account history database that "learns" as your contact history builds.
Probability Plus :Calculates input probabilities based upon data returned from the dialer's call results (No Answer,Busy,Right Party Contact,Wrong Party Contact,Answering Machine,Success - Promise or Sale, Manual and Unknow) for each phone number attempted.
Demographic Default Probabilities :(US-based calling only) uses patent pending algorithms to target the best time to call each phone number on the first attempt to that number, increasing productivity on every new account in the list.
Behavior Models :help identify the most productive time of day to schedule call attempts for accounts with little calling history using statistical processes know as "maximum best fit" and "minimum best fit"
Adaptive Scheduler :automatically considers the staffing projected over the entire calling day and schedules the appropriate records to keep staff busy and optimize campaign objectives.
Continuous Optimization :tracks the progress of optimized campaigns and initiates a re optimization when changes occur that effect campaign progress.