Employing the Balanced Scorecard (BSC) to Measure Performance in Higher
Education – Malaysia
ABSTRACT
Institutions for Higher Education comprising universities and colleges in Malaysia have not been employing the Balanced Scorecard
approach as a crucial tool for performance measurement. Some may have implemented the BSC beyond specific division in university
or college, which is not covered entire institution. Therefore, the purpose of this paper is to highlight the importance of employing
Balanced Scorecard (BSC) to measure performance in Higher Education in Malaysia and propose a framework on how to incorporate
difference perspectives of BCS. We will propose a framework on stages how to employ a BSC in Higher Education Malaysia as well.