How do I replace all my security info?
Applies to Windows 8.1, Windows RT 8.1
Microsoft will sometimes ask you to verify your account. We do this to help protect you, and make sure that you are in fact the correct person attempting to access your info. However, if all of your security info is incorrect or out of date—for example, if you no longer use any of the phone numbers or alternate email addresses associated with your account—you need to delete the out-of-date info and update your account with new security info.
What should I know about the 30-day waiting period?
Even when you choose to delete your out-of-date security info, we don't fully remove it for 30 days. This waiting period helps to deter hackers from updating your security info and gaining access to your account without your knowledge. But the waiting period doesn't mean you're locked out of your Microsoft account.
Show all
I haven't turned on two-step verification
I've turned on two-step verification
To replace all your security info
Go to the Help us protect your account page and sign in to your Microsoft account.
The security code prompt appears.
Choose I don't have these any more from the drop-down list, and then tap or click Next.
Follow the instructions on the screen to add and verify new security info.
Need more help?
How do I replace all my security info?
Applies to Windows 8.1, Windows RT 8.1
Microsoft will sometimes ask you to verify your account. We do this to help protect you, and make sure that you are in fact the correct person attempting to access your info. However, if all of your security info is incorrect or out of date—for example, if you no longer use any of the phone numbers or alternate email addresses associated with your account—you need to delete the out-of-date info and update your account with new security info.
What should I know about the 30-day waiting period?
Even when you choose to delete your out-of-date security info, we don't fully remove it for 30 days. This waiting period helps to deter hackers from updating your security info and gaining access to your account without your knowledge. But the waiting period doesn't mean you're locked out of your Microsoft account.
Show all
I haven't turned on two-step verification
I've turned on two-step verification
To replace all your security info
Go to the Help us protect your account page and sign in to your Microsoft account.
The security code prompt appears.
Choose I don't have these any more from the drop-down list, and then tap or click Next.
Follow the instructions on the screen to add and verify new security info.
Need more help?
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