1.2 EXPECTED BENEFITS OF THE STUDY
The results from this study will provide useful information regarding the needs of 7-Eleven employees in English in regard to communicating with foreign customers.
In addition,the results from this study will serve as a basis for developing English skills courses in order to meet the communicative and social needs of vocational students who will work for 7-Eleven. The results from this study may also be used for creating in-service training for 7-Eleven employees in order to help them develop their English skills for their jobs.