✱ Concerns is the most useful component, for the purposes of this paper. Checkland calls them “issues.” We prefer the word “concern” because it captures more clearly the idea of a particular individual’s motivation for using the system. These different motivations give rise to the different perspectives each person has. Each of the people captured in the rich picture will have concerns. A manager might have a concern arising from the pressure being
put on her to reduce the number of staff in her department. Someone in that department may have a concern that his job may be de-skilled or that he may be laid off. The thought bubbles coding concerns in Figure 1 make it clear that the brewery, the employees of the pub, and the customers each have very different perspectives on what the pub is for.