Hi artablereal2012,
The seller has responded to you and offered another solution to solve this issue.
Seller's message:
"Sorry.But there is not a tracking number.Because I sent it via flat rate mail.I contacted the post office but they are not able to find where the item is. They said the international mail is not stable these days.Generally,it should have been definitely delivered.I am not sure what the problem is.Maybe it is lost on its way.Well,how about issuing a full refund for you ?Could you please tell me whether it is an acceptable solution?Thank you very much for your understanding and patience."
If you're satisfied with this solution, you can let the seller know by sending a message in the Resolution Centre. If you don't want to accept this offer, we encourage you to send the seller a message with solution that you'd be happy with.
You can also view the details of this request in the Resolution Centre.