Some members in the team expressed immediate concerns about the use of an old technology. The
debate centered on the definition of “superior” as used in the first line of the company’s PVP: “We
will provide branded products and services of superior quality and value that improve the lives of
the world’s consumers.” Some at P&G defined superior as the best product in market, not the best
product for a particular segment. However, the vast majority of the Brazilian market did not see
superior that way. “We were designing for the consumers here which thought the product isn’t
worth those elaborated things that are on it,” Azevedo explained. Consumer understanding told
them that the old platform delivered the protection consumers needed. “It wasn’t Cincinnati saying
you guys need to design a superior product,” Azevedo said. “We were all aligned on who the
consumer we were designing for was and what she valued as better protection. We knew how to win
with a superior product, so I don’t want to come up with a crappy product that saved me 50 cents
and then the consumers don’t see the value.”