Dear ML. Lak,
Please accept this letter as notice of my resignation from the position of Operations Manager at Laksasubha Hua Hin, effective on 25th October 2015 onward and today is my last working day.
Although this has been a difficult decision to make, I have been offered an opportunity that I believe will help me reach my long-term career goals. I hope you will understand my reasons for moving on.
Please allow me to bring up my perception direct to the point during my work in this property, for your consideration.
I have had enjoyed working with all my HODs team and we tried our best to achieve and develop rebranding products and services in this property. My personal objective is to build great team for great hotel, great quality and great service, to become one of the most famous resort in Hua Hin.
In terms of management, myself and HR tried to drive hard all HODs to be great leader and well organize of their respective department. Now, all HODs tried to work hard and finished all project by timeline, even the difficult tasks are arisen but we help each other as team to achieve the tasks. We have completed 105 tasks on August’15 and 80 tasks on Sep’15, there are many additional tasks which was sacrificed by all HODs and we need to make it completed by Oct’15 base on owner expectation and ideas in rebranding project. There are some challenge for all of HODs in regard to some expectation of owner is not conform to reality of hotel operations, there are many project was created by HODs team which was approved but it was stopped with others reason as you may know, cause some project had to be postponed not finished in timeline and some project has been cancelled.
There are some challenge of the Quality of HODs team and staffs, Turnover of staffs, Resort defected, Systems of all department, Quality of staff service & attitude. We are now trying to make it improve drive hard for all challenging, to make owner happy, staff happy and guest happy.
Sometime, the projects has been against by RM even he is not confront and on board with our team caused some HODs need to resign with this reasons. Between me and RM is fine, we are good friend and boss. It would be better if RM involve in daily operations, briefing and meeting. Then, he can understand all challenges and difficult tasks in this property. Then, he may accept or open mind before bring up some issue to the owner.
Another challenge for all HODs is Khun Atchawin. As per our meeting on 10 Oct'15 I have already made it clear in front of all of you that he often created issue with his negative personal comment to owner, HODs and staffs caused our teamwork might be ruined and now some HODs & line staffs tried to find new job as they do not prefer working with this atmosphere. Frankly speaking; he informed everyone that ML. Lak allow him the authorized and he can involve all department causes all department was incorrectly involved and there is some conflict in department and between department. In my perception, we may need to think carefully about recruitment of right man right person who can work well together with team.
I believed that everything gonna be better and we need some direct instruction from ML.Lak. ML. Lak may need to evaluate one by one with all leaders or HODs as the role of GM and comment frankly how they need to keep it up and how they need to improve. I think all HODs are willing to change and they can build great team in this property.
In part of my 2nd month's evaluation, I received your comment in Performance Appraisal Form from HR without any discussion from ML. Lak. In my perception, some competencies is not as I expected, such as Problem Solving / Supervisory Skill / Develop Subordinate ; 3 competencies was scored 1 ( Improvement needed) and ML. Lak would like me to change the role to RDM. It would be better if you could directly evaluate me and explain me clearly " one by one ", to improve some sequence of my leadership skills, managerial skills and others competencies. This is one more reason that I decided to resign from this property regarding this is kind of demotion which is contrasted with my passion and performance, to achieve my long-term career goals.
Another challenge of this property is HODs;
Khun Nueng: We need to drive hard to get each tasks from Accounting department such as Balance Sheet, Budget Training, Quotation. All important task was affected hotel operations, many project has been delayed and affected some revenue of our resort. It would be nice if we could hire internal audit to inspect accountancy and finance of our property, to avoid defrauded and Profit & Loss of our resort.
Khun Nhong: She has very good in property knowledge in term of House Keeping Manager but she need to learn more how to manage HK inventory, leadership skill & initiative. Since, I started work, surprised that there had no Linen Inventory check as well as hotel asset in this property. This is very important and we need to manage every quarter. Now, HK team is not a teamwork and we need to consider about managerial skill of her. Started on Sep'15 OM assigned some job for them such as HK SOP, Room Renovation, Defected room, In-room amenities, Training, Inventory, Public area schedule and so on. To motivate them to work together as team and now it is better.
Engineering: As per our meeting, I has insisted that we could not lay off 2 of them regarding this team can support our property as much as they can. They work hard to completed all projected during I am here. In addition, we need to consider about Engineering admin or Chief Engineering to support Engineering team. Then, they can continue work well in daily operation and rebranding project.
Front Desk: After Khun JoJoe resigned from our property, all FO tasks and GEM tasks was mixed up regarding Khun Joe need to handle all sequences of FO department, he might need full support from Duty Manager and Khun Spencer and others HODs. We may need to identify and revised new role of each position in FO department. Regarding the lack of manning, FO need to drive up personalize service and create welcome experience as luxury service. In fact, Senior manager from FO often not attend morning brief regarding lack of manpower and it may have lack of communication and motivate team to recognize our value guest.
Staff benefit & Loyalty of brand : We need to consider with others hotel, set goals appropriately to the work and always take your employees’ needs seriously. By respecting, listening to our staff ideas and give praise openly. We may consider about open service charge from hotel revenue, two day off per week, provident fund, Group Insurance and so on by compare with other competition resort. This is giving our colleague the motivational, they can stay & work with loyalty and committed to the company’s goals. When they have a happy and productive workforce that is eager to contribute. You informed me that, you are now wearing two hats and have to be owner as well as GM. In fact, it might be mixed up in term of managerial way. In my perception, we may need to recruit GM or Resort Manager as leader to drive HODs and you may leave operations and productivity with them. In part of owner, you may set objective, profit and concept with them. I believed that once you get the right person, Laksasubha will be great resort- owner happy, staff happy and guest happy.
Again, I am thankful for the opportunities you have given me during my time here. I have very enjoyed being a part of Laksasubha Hua Hin Family and wish you all the best in future endeavors.
Would you please send Khun Than my best regards. Please keep in touch! and see you in Chiangmai kap.
Should you require any further assistance, please feel free to contact me via sitthinun.chaiwongyart@gmail.com or my personal phone.
Yours sincerely,