Classifications
Lodging properties can be categorized
according to varied criteria as follows:
6. Rating System
7. Themes
1. Market Segments
2. Locations
3. Size
4. Levels of Service and Facilities
5. Ownership & Business Affiliations
Market Segments
1.1 Commercial hotels (or transient hotels)
• Short-term accommodation (1-3 days)
•Guests are people who travel for business, conference, government
work, job-related trips.
• Located close to its market - the business centers
1.2 Residential hotels
1.3 Convention hotels
•
•
full-service room, food and meeting facilities
located near conference centers
1.4 Resort
guests with leisure and recreation purpose
near tourism attractions
1.5 Casino hotels
1.6 Timeshare
.Size
Number of available rooms is the standard measure of size.
Small hotels with less than 100 rooms.
Medium-sized hotels which normally have between 100-300 rooms.
Large hotels which usually have more than 300 rooms.
.Levels of Service and Facilities
4.1 Full-service hotels
wide selection of guest services (accommodation, food and beverage
outlets, laundry, health, sports/recreational facilities and business/meeting facilities)
4.2 Limited-service (budget or economy)
• cheaper and limited services.
4.3 All-suite hotels
larger sleeping room
mid-price to high-price level.
Guest s can be business travelers or families.
4.4 Bed and Breakfast Inns (or B&B)
Guests rooms includes breakfast.
Accommodation owners can easily develop new friendship
4.5 Boutique Hotels ใหญ่สุด ดีที่สุด
Small (20-40 rooms)
unexpected room decoration themes
quality services
5.1 Independent hotels
5.2 Chain hotels
Benefits of having chain affiliation
well-known name
bulk purchasing
group marketing
assistance in the setting up and management
Rating System
7. Theme
Front office department:
Front Office Manager
Assistant F/O Manager
Reservation clerk
Receptionist
Concierge
Front desk cashier
Telephone operator
Uniformed staff
Night Auditor
Housekeeping department:
Executive Housekeeper
Assistant Executive Housekeeper
Public Area Supervisor
Public Area Attendant
Floor Supervisor
Room Attendant
Linen Room Supervisor
Linen Room Attendant
Laundry Supervisor
Laundry Attendant
Concierge
book services outside the hotel, such as theater tickets, guided
tours, or car rentals (a travel agent, an airline reservation, or a car
rental representative may have a desk in the lobby).
เพราะเป็นชาวต่างชาติไม่รู้ว่าต้องจองตั๋วหนังยังไง เช่ารถที่ไหนเลยมีคนจองให้
Hotel Occupancy Statistics
Occupancy Statistics
ROP (Room Occupancy Percentage)
= Rooms Occupied
Total Rooms Available
Revenue Statistics
ADR (Average Daily Room Rate)
= Total Rooms Revenue
Total Number of Rooms Sold
Rack rate
Standard rate or published rate
Corporate rate
offered to companies that provide frequent business for
the hotel
Government rate
Members rate
Group rates
offered to groups, meetings and conventions who use the
hotel for their functions.