Dear Mr. Young,
I am writing to request a refund for my last flight on your airline. The trip was disastrous. I
was at the gate very early, but no one was there to help passengers. When someone finally
arrived, the boarding area was very crowded and disorganized. We boarded the plane an
hour late. Then we sat on the plane for five hours. The flight only takes 45 minutes. They
did not let us go back into the terminal. The bathrooms were broken. We didn’t have any
food or water. When we arrived in Bangkok, we were hungry, thirsty, and unhappy. My
luggage was lost. Now, I am sick because the woman next to me had the flu.
I am sending my ticket with this letter.
Sincerely,
Ted Burnham