The TLM checks all information of every delegate. One of them is the big fan of Manchester United, TLM has asked the room service to provide the guide for MUTV. Just in case, DVD of Ronaldo?s top 10 goals and the interview of Michael Owen is then available in the room. The schedule of all delegate have been prepared for the pick-up team that will transfer all delegates from the airport to the hotel today. The TLM has prepared the routing and cost of transport from the airport to the hotel using his knowledge obtained from MSc in Logistics and Operations Management I got from Cardiff last decade. Using this knowledge, he could optimise the trade-off between the cost of transport and waiting time of each delegate.