a System should support auto-routing and manual routing mechanism
b "Auto-Routing Mechanism:
- User selects ""Proceed"" and system determine the next stage of the application (eg. Pending Approval)
- System routes application to users based on Round Robin / Pool. No manual selection on users"
c "Manual Routing Mechanism:
- Manual submission by manually selecting users to route to
- Manually selecting application stage (Return, Submit to Fraud, Proceed)"
d "System should support application skipping at certain workflow stage based on specific criteria. (Fast Lane application flow)
Eg. Nature of Request = Pre-Score, application skips Verification stage"
e "System should support Workflow Routing Matrix for pre-defined various criteria:
- If Application Type = PL and Rating/Scoring Rules Engine Approval Result = Rejected, system auto-routes application to ""Rejected (End state)""
- If Application Type = PL and Rating/Scoring Rules Engine Approval Result = Approved, system auto-routes application to ""Pending Approval by Credit Approver"""
f "Able to support Sampling Process:
- System is able to pick every X out of 10 end state applications (Auto-Approved End State or Auto Rejected End State) randomly and submit to Credit Approver for review
Number of applications to be randomly picked is maintainable by Business Admin."
g "System should be able to display the Application Trail / Workflow Status against Time / Date at Retrieve Journal module
- Displaying ""Application Status"" , Application Holder Name, Date / Time and Remarks made during each stage of application routed"
h "System should be able to filter the submission action based on different roles at different status.
For eg.
- Document Checker is able to submit application as ""Proceed to Data Checker"" or ""Return - Incomplete Document""
- Data Checker is able to submit application ""Proceed to Application Verifier"""
i "System should be able to perform validation on mandatory steps before submission.
Eg. System prompts error message ""Please complete Appraisal Details."" when users trying to submit application to the next stage."
j "Parallel WorkFlow:
Applications merge after the process flows are completed and continue in post approval WF as one."
k "Fraud Verification flow
Suspicious application routed to Fraud Verification flow.
If non-fraud case, application is returned back to application process route."