Words cannot express how truly sorry we are for the frustration and inconvenience the Valkyrie have cost. We at Vicious Ant are committed to you our valued customers and are taking immediate corrective steps to regain your confidence in us. We have composed a step by step guide to a do it yourself fix for the misfiring problem (See attached tutorial). But to those who can’t wait for the solution and does not want to do a quick fix. We would like to give all 300 Valkyrie owners worldwide an opportunity to return their mods to the shops they bought it from for a full refund until November 30, 2013. We are in contact with the respective shops to accommodate all returned Valkyrie. We hope you will give us the opportunity to supply your vaping needs again and provide you with the quality you have come to expect from us.