The 3-month or 6-month warranty period for both replacement and repair begins as of the delivery date. The delivery date is the shipping date specified in your "Order List" under “My Account”.
Points to Consider:
1. An RMA request for "missing item(s)"," cosmetic damage" and "wrong product received" should be submitted within 90 days from the order delivery date. After this period, RMA requests will not be processed.
2. If the returned products cannot be repaired due to serious damage or defect, FocalPrice will send the original defective item back to the customer.
3. Please check your products carefully upon receipt of the parcel and immediately inform us of any issues.
4. Please keep in touch with our staff while your RMA Request is being resolved. If an RMA application has not been updated in more than two months, we will regard it as abandoned by the customer and the case will be automatically closed.
5. When ordering products on FocalPrice.com, product manuals, instructions and safety warnings may not be in the destination country language; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards. Please confirm that the adapters and other standards are correct for your country before ordering.