3.2a(2) C4
V enables customers to seek information and support
and to conduct business through the multiple communication
mechanisms in Figure 1.1-3 and through the PACT structure.
A typical PACT includes a licensed independent practitioner,
such as a physician, nurse practitioner, psychologist, dentist,
etc., supported by a nurse and/or social worker, administrative
support staff member, benefits coordinator, and volunteers. The
PACT is the medical and benefits “home” for the Veteran and
coordinates Veteran care and benefits to support physical, mental,
and financial well-being. The PACT focuses on holistic care
and life-long health and wellness. For example, in addition to
treatment of illness and injury, PACTs offer nutrition information,
smoking cessation guidance and support, immunizations, and the
MOVE! weight management program. Many services are offered
electronically or in group settings based on Veteran preferences.