Development control process
Customer satisfaction with our processing work has been
steady and constant at over 90% for the last few years
(see Figure 7. 1 .9).
Other services
ura manage more than 50000 car heavy vehicle and motocycle parking lots which are mostly in the commercial areas. To encourage parking turnover and
ensure safe and orderly parking, motorists are encouraged
to abide with the parking rules. Customer satisfaction with
our services has been sustained at over 90% for the past few
years (see Figure 7. 1 .1 0 and 7. 1. 1 1).
Since June 2002, we have made all services that could
possibly go online available through our website (URA
Online). Figure 7. I . I 2 shows that URAs e-services were
effective in meeting our customers' needs.