1. Knowledge acquisition and creation (generation of new knowledge fundamental to the
long-term viability of the enterprise).
2. Knowledge capture and storage (creation of an inventory of knowledge so the organization
knows what knowledge it possesses, and where it resides; and the maintenance of
current knowledge in usable form so that it remains valuable).
3. Knowledge diffusion and transfer (subsequent mobilization and flow of knowledge within
the organization that creates knowledge-based value).