Bradley and colleagues (2005) and Inouye and colleagues16 and 28 examined patient, family, and nurse satisfaction in HELP.
All results reported patient and family satisfaction with HELP at greater than 90% by self-report in surveys.
Nurses and nursing aids also reported greater satisfaction with the HELP program than the usual care methods.
Inouye and colleagues and Bradley and colleagues29 examined cost-effectiveness of HELP in survey studies.
Bradley and colleagues reported that 2 hospitals conducted their own financial analyses and found HELP to be cost-effective.
Inouye and colleagues surveyed 13 HELP sites; 10 of those sites reported that they found HELP to be cost-effective for their hospitals.
All studies examining cost-effectiveness were based on self-report, which may have an impact on the validity of the results