1. ()Supervisor
2. ()Check Sheet
3. Stratification
4. Scatter Diagram
5. Stratification
6. Planning
7. Reengineering
8. Flow Process Chart
9. Team
10. Method Study
11. Work Measurement
12. Leader
13. Spokesman
14. Entrepreneur
15. Management
16. Administrator
17. Strategies
18. Culture
19. Cooperation
20. Follow up