1.5 Service staff: presentation tips
Positive image must be projected to the customer at all times and in doing so be aware with:
z Be clean and use deodorants (not strong smelling ones)
z Aftershaves and perfumes should not be overpowering
z Hands must be clean at all times with well trimmed nails
z Men should be clean shaven or with a well trimmed moustache or beard
z Woman should only wear light make up. If nail varnish is worn it should be clear
z Large earrings should not be worn
z Uniform should be clean, starched and well pressed at all times
z Breath should be fresh smelling
z Hair should be clean and well groomed. Long hair should be tied back and neat
z Shoes should be comfortable, safe and well polished
z Any cuts and burns should be covered with a waterproof dressing
z Any colds or other possible infections should be reported to the supervisor promptly
z Hands should be washed with hot water and antibacterial soap immediately after visiting the
toilet, smoking, dealing with refuse or eating
z Staff should avoid touching their face and hair while on duty
z Jewellery should be kept to a minimum