confirms that usefulness is a key factor influencing IS infusion
and increased effectiveness [15]. The other technical outcome in
the model, SPMS effectiveness, is defined here as the degree to
which the system delivers its intended results [36], i.e, the degree
to which the SPMS helps the organization to plan, measure and
control performance. According to the performance measurement
literature, effective SPMS can increase employee motivation
and facilitate strategic alignment, thereby ultimately leading to
performance improvements (e.g. [32])