As is typical in exploratory studies using means-end chains (Zeithaml, 1988), the data generated were not numerical. Instead, the data were in the form of protocols and means-end maps for individual respondents. Patterns of responses and observed similarities across individuals form the "results" of this exploratory study. When combined with the descriptive data from personal interviews, the observations and insights provide a framework for speculating about the concepts and their relationships. The analysis concentrated on evaluating the target cost-management process, operating parameters, market definition and target assessment leading to reliable pricing strategies for new car models. The four areas of target pricing are: