Dear K.Seng/ K.Kanne,
This incident was really a very shallow mistake in our dispatching process which could have caused us a much bigger problem if no safety stock at factory. This time the mistake was on SKU choosing which is the main/first criteria, while there are much more detail such as QA, LOT FIFO, Cargo condition, Hold/Release that have to be taken into account. Thus, we are concerned on possible re-occurrence in the future.
In this regards, please issue incident report and your detailed corrective action plan asap. In case re-training is needed, please let us know.
We cannot afford any more mistake as it affects a lot on the new business at JPAC.
For haulage cost last Friday, appreciate PCS to direct deal with the truck provider for all charges.