Involvement with the brand was a predictor of the intention to stay (beta = -.172), as a result of which Hypothesis 5 can be partially accepted - since it concerns the total group and this only held for the younger consumers. On the other hand, for the older respondents only satisfaction, brand commitment and susceptibility to influences from social groups were predictors: these explained 52% of the variance in the intention to stay (p< .001). As a result, Hypothesis 7 is again supported by the fact that age has an influence on the intention to stay and the accompanying reasons for it