IMPLEMENTATION PLANNING
Once developed and ready for operation, the new system
delivered by the project will need an efficient support structure.
It is not enough to set up roles for a support structure and
naming people to fulfill these roles. Support personnel will
need to acquire new skills. Workload has to be distributed, in
order for the right people to support the right issues, thus new
processes have to be developed while respecting the specificities
of IT department requirements. Additionally, an infrastructure
dedicated for support staff has to be made available.