Consumers are increasingly shopping through multiple
channels, providing opportunities to retailers who can increase profits
by cross-selling products through multi-channels. The objective of the
study was to examine the effects of multi-channel consumers’ perceived
retail attributes on purchase intentions for (a) brick-and-mortar stores,
(b) catalogs, and (c) the Internet. Following a pre-testing, a Computer-
Assisted Telephonic Interview (CATI) was utilized for data collection
with 500 multi-channel consumers. Structural equation modeling revealed
that multi-channel consumers perceive important retail attributes
differently across the three channels (i.e., brick-and-mortar stores, catalogs,
and the Internet). Consumers perceived risks in personal security or
buying private merchandise while shopping in stores. Consumers
shopped clothing items via the Internet due to access to a variety of items
and convenience-related attributes. Additionally, consumers who per