Perceived Brand Value
Perceived value includes the assessments customers make according to the quality and price of products and
services after purchasing. Perceived value is the value perception that arises from the comparison of the cost of a
product or service customers pay for the brand and the advantage it has (Hellier et al., 2003). When a customer buys a
product or service, he wants to gain more value than its cost. A product or service that creates value enhances
satisfaction.
Cronin et al. (2000) investigated the relationship between perceived value and satisfaction. According to the results,
there is an important relationship between perceived value and satisfaction. And when perceived value is high,
satisfaction also gets high. Chaudhuri and Holbrook (2001), in their studies, considered the relationship between the
perceived brand value and trust. According to the results, they found out trust in brands would also increase as the
value a consumer perceived from a product increased. The hypotheses determined in this direction are stated as
follows:
H1: Perceived value is effective on brand satisfaction.
H2: Perceived value is effective on brand trust.