Greg had been general manager of the sun & surf inn for only thee months. This was his first position at a travel destination property; the other hotels he'd managed in this nation chain drew most of their business from commercial travelers,not tourists.His predecessor left for a new opportunity,followed closely by the resignation of the hotel's sales director, who took with her a couple of profitable accounts with tour operators and wholesalers.Now,greg's sales staff consisted of his new director of sales,Kendra wilson,who was promoted from the sales position she held with the hotel for the past two years. Greg called Kendra to his office,hoping she could help him get a handle on their sales picture.