Who would have imagined there is so much to learn about giving and receiving feedback. This is a MUST READ for anyone interested in helping self and others be successful. Applicable in all settings. I plan to reread and use as a reference book. I highlight new and novel ideas, I have highlights on almost every page. One of my favorite new books as we are trying get to improve our observations and improve coaching as we work towards a positive culture change. So many great insights-we have been "coaching" all wrong and we were wondering why we weren't getting the results we wanted. For example besides coaching, appreciation, or evaluation is often the better response. Stock full of great infomation. I'm going to suggest this book be included in our leadership read list.