5. Describe the skills required to perform the work of management . The three skills required in management are
• Conceptual skills : involve understanding the relationship of the parts ofa business to one another and to the business as a whole. Decision making, planning, and orga- nizing are separate managerial activities that require conceptual skills. -
• Human relations skills: involve understanding people and being able to work well with them.
• Technical skills: involve being able to perform the mechanics of a particular job.
6. Explain how principles of management are developed. Typically, principles are devel oped through a controlled experiment process. However, management principles are developed through observation and deduction.
7. Define the glass ceiling. The glass ceiling refers to a level within the managerial hier archy beyond which very few women and minorities advance.
8. Explain diversity. Diversity means including people of different genders, races, reli gions, nationalities, ethnic groups, age groups, and physical abilities.
9. Define entrepreneur. An entrepreneur conceives the idea of what product or service to produce, starts the organization, and builds it to the point where additional people are needed.
10. Define small business. A small business is a company that is independently owned and operated and is not dominant in its field. As a rule, small businesses have fewer than 100 employees.
11. Outline three requirements for encouraging entrepreneurship in medium-sized and large businesses. Organizations must develop a _system that supports and encourages people to champion their new ideas or products; they must tolerate failures; and they musfhave effective communication systems.