Introduction
During the period around surgery, the patients' sensation of
stress and pain becomes increased which induces the socalled
‘‘negative trance’’, an altered state of consciousness. At
that time, the patients' sensation narrows down and in
addition, patients react more sensitively and impulsively to
any verbal or non-verbal signals of the environment [1]. It is
obviously a special state; thus, if that is recognised and treated
in an appropriate way, the entourage can successfully improve
both a patient's preoperative and postoperative conditions.
During this period, the referential staff plays the most
essential role. (In our case this term includes the health care
workers, doctors, nurses, etc.) Patients spend most of their
time in the hospital with the nurses, when compared to other
members of the health care team. Furthermore, they also have
the closest relationship with them. That is the reason why
the behaviour of the nursing staff has an increased impact
on the patients' feelings of anxiety and fears during this
sensitive nursing period. When a nurse is impatient, moody,
inconsiderate, nervous or does not attend to the patient or
gives the patient the ‘‘cold shoulder’’, the patient's already
increased sensation of anxiety and stress continues to rise. In
general, in such a situation a patient is highly at the mercy of
the nursing staff and of all the suppliers.