This Case of Study pretends to present one of the world’s leading nutrition, health and wellness company: Nestlé Purina PetCare and to understand Nestlé’s organizational strengths and opportunities for improvement. Our aim is to determine the reasons why Nestle Purina PetCare is successful in their Quality Processes, and why it was awarded with the Malcolm Baldrige Quality Award in 2010.
To be able to explain more specifically this purpose, we will make a deep research on the Malcolm Baldrige Quality Award Background, Framework, Evaluation Process and Evolution, as well a study of the Criteria’s Core Values and Concepts applied on Nestle Purina PetCare