In terms of needs, older adults commonly identify their mobile phone as a kind of safety device (e.g., Hardhill and Olphert,
2012; Oksman, 2006; Plaza et al., 2011), which, on one hand, fosters their independence and, on the other hand, provides
inclusion with the potentially perpetual access to their social network. In fact, a consistent finding of prior research has been
that older adults perceive and use the mobile phone as a personal communication device to stay in touch with family members
and other persons (e.g., friends, neighbors, and caregivers) (see Section 2.1). These members of their social network provide
them with emotional support and/or social companionship, which reassures older users that they have someone to rely
on when dealing with everyday life occurrences and/or emergency situations.