Hi Pharanyu,
The order is booked under SO# 5343502
For any queries reated to contract, kindly create a (non-technical) Customer Care case via Case Manager in the Customer Support Center at https://www.juniper.net/cm/case_create_choice.jsp
The benefits of creating a non-technical, Customer Care case are:-
• There is a Customer Care team monitoring this queue 24X7
• Easier management of cases allows you to see the case history, the latest updates of a case and also allows you to search directly for cases using case numbers.
Communication via the case is possible and preferred but also, when your case notes are added to the case they are saved with a time stamp. You will receive a response within 24 hours once you have opened the case.
If you need further assistance you may contact Customer Care at one of our Support phone numbers. Please refer to http://www.juniper.net/support/requesting-support.html for the Support phone number at your location.
If you face any login issues or need assistance in creating a Juniper account, please visit https://tools.juniper.net/entitlement/loginAssistance.do and our Customer Care agent will be happy to assist.