Have all SCMS Complaints been replied to Henkel
Have Root Causes been identified for all complaints
Were Root Causes communicated to Henkel
Are there corrective actions in place for each complaint
Have corrective actions been communicated to Henkel
Have you internally singed off and approved each corrective action
Have you had repead complaints in the last 12 months
Have corrective actions been improved and signed off by Henkel to ensure the complaint cannot arise again