Last night I dropped by Rodizio and for the first time I felt embarrassed being connected with this place…there is no love and no one really cares, here below why:
when I arrived the running around started to inform staff that I was there…I guess everyone was upstairs in the kitchen…and not in the restaurant
Service staff grooming was terrible…staff with half shirt out…dirty shoes…not shaved…
Went to the upstairs kitchen and found piles of dirty plates, perhaps not being washed for a day or two
Toilet was dirty as expected…awful
Went to the third floor…I had to remove a sign on the door next to the toilet written by Renato…and still there?
The staff toilet on the third floor is soooo dirty…revolting…the toilet itself is black…the waste basket is full of papers and papers are allover the floor…shower is broken…pipe/tube is broken and pieces on the floor…
The sign board by the parking area with broken / damaged new price tag…no lights …and hidden in the corner. No one can see it, when I asked why, the answer was ' a short'
The menu stand was empty, no cinnamon sticks no decoration…and the candle not working…why? No batteries…
I spared my self going into the restaurant and outside…I simply left…
K. Joy and K. Cake and K. Bee
I think we can do better…those are small things but soooo noticeable by guests…please let's make some positive changes…the first one must be the sign board and its location…the light…new price tags…the menu stand to be properly decorated and noticeable…the staff presentable…and so on…
How many staff do we have at the moment? 8..? We may have to further cut as the more staff we have the less we accomplish.
Please revert back to me with an action plan by Monday
Ty
Lucky