In 2001, Enkata was founded with the belief that a better understanding of how people work is the key to helping them improve their performance. Our initial solutions correlated massive amounts of data from various customer-facing systems and used unique root-cause analytics algorithms to uncover ways to help employees provide better and more effective customer service. We were a “big data” company before the term was even invented. Since I became CEO in 2007, we’ve been delivering SaaS solutions that help companies understand and optimize the effectiveness of their people in call center and back office operations and, more recently, sales organizations. We’ve helped numerous Fortune 500 companies realize incredible gains through our focus on improving process and employee performance.
At Enkata today we know that there is still massive untapped potential to improve employee productivity. As more employees work remotely, and employee to manager ratios grow larger, companies struggle with providing employees with effective coaching, mentoring, and oversight. Our solutions represent the next generation of management tools that help employers meet this need.
We are proud of the solutions we’ve delivered to our clients, and the improvements we’ve helped them to realize. If your company has sales people or claims processors, and you believe there is yet potential for them to improve, contact us. We’ll show you how Enkata's Employee Performance Management solutions have helped companies like yours reduce costs, improve processes, and deliver substantially better service.