The University of Oxford was the first university in the English-speaking world. For nine centuries, it has been providing education to people from all parts of the world. And the university is not a typical campus; it has buildings across the entire city of Oxford and depends on an extensive telephone network to keep each department connected. The network has more than 28,000 telephone extensions managed by eleven employees.
Until recently, all phones in the network were run on an outdated analog system. With the growth of new technology, there was a need to upgrade equipment and phones in all university buildings across the city to VoIP systems. This ongoing process resulted in a large influx in stock, making it a challenge for the Telecom department to keep track of the quickly changing inventory.