this issue through customer counting and workforce management. Rather than daily sales figures, customer counting track the number of customer in terms of walk-ins and purchases in 15 minute increments throughout the day, thus helping determine when stores are busiest, how long customers spend in the store, whether staffing is optimum and the conversion rates, the percentage of visitors who actually purchase something. workforce management, in turn, use those data to schedule the highest performing employees during stores'busiest times. if you're not a top performer, you're scheduled during slower sales periods.what steps might you take to increase efficiency in your stores