Hello Phraeploy,
I hope all is well! Very sorry for the delay in our response on this. We work through most of our support requests in chronological order, and do our best to respond promptly, however, we're working through a bit of a backlog right now.
To make sure that we get you taken care of as quickly as possible, we are escalating your ticket so that we can get you to one of our senior agents. They can assist further with the missing lokai in the shipment.
We appreciate your patience and understanding while we work to get everything taken care of for you!
Live lokai,
Tim