Manages Store Systems Installation (move/add/change) including Electronic Point of Sale, Back Office system (BOS)Telecommunications as well as legacy systems and equipment
Works with the Retail, Commercial & Industrial and Card Sales teams to ensure that automation systems match expectations to service level agreements
Manages relationship with Chevron IT and Retail Automation vendors and ensures systems deployed are low-cost and market appropriate/ fit for purpose
Shared accountability for store level operating expenses and systems spending/ costs
Provides technical assistance and problem solving to local and escalate to the region if required
Provides installation, training and maintenance explanations, help desk and field support, processes, and monitor service levels through vendors or other third party providers
Manages unique local requirements, such as tax reporting, fuel safety, local communication standards, unique vendors, etc.
Manages Loyalty System including development and maintenance support to ensure service level agreements meet.
Works with selected local vendors, execute software and hardware rollout plans, testing that all local requirements are met