of jargon-spouting salesperson who have talked themselves out of a sale through indiscriminate use of their extensive product knowledge. An illustration of this problem comes from Charles O’Meara, an expert who advises customers on how to buy stereo equipment. O’Meara says that if a salesperson “tries to, say, inundate your aural sensibility with a plethora of polysyllabic terminology-watch out! Either the salesperson is trying to confuse you or he is a techie who can’t relate to other human beings. The salesperson should talk technical only if the customer wants to talk technical.”
Figure 6.3 Sales Mix Model