Dear Customer,
If the device is offline, this message is displayed. No operations are allowed on the device until it is online again. When the device is online, no message is displayed.
Backup-to-Disk folders may go offline in the following situations:
• The drive containing the Backup-to-disk folder is full.
• The drive containing the backup-to-disk folder is offline.
• The remote server containing the Backup-to-disk folder is offline.
Other storage devices may go offline in the following situations:
• The device was turned off after Backup Exec was started.
• The device was being used by another application (such as a Windows 2000/XP/Server 2003/2008 backup utility) when Backup Exec was started.
• The device is removed from the computer.
• A tape drive failure occurred (check the Event Log to troubleshoot the problem).
• A tape is stuck in the drive.
• The firmware of the drive was updated; Backup Exec will behave as if the drive with its old name or identity no longer exists.
To place the device online, try the following:
• Check to make sure the device has power and that cables are properly attached. Turn the device on and reboot the server, or stop and restart the Backup Exec services.
• Stop the utility that is using the device, and then restart the server, or stop and restart the Backup Exec services. You can restart services from Tools > Backup Exec Services.
If the drive's firmware has changed, delete the drive and restart Backup Exec services. After the drive appears with its new firmware identity, retarget all jobs that were using the old drive name to the new drive name.
Dear Customer,If the device is offline, this message is displayed. No operations are allowed on the device until it is online again. When the device is online, no message is displayed. Backup-to-Disk folders may go offline in the following situations:• The drive containing the Backup-to-disk folder is full. • The drive containing the backup-to-disk folder is offline. • The remote server containing the Backup-to-disk folder is offline. Other storage devices may go offline in the following situations:• The device was turned off after Backup Exec was started. • The device was being used by another application (such as a Windows 2000/XP/Server 2003/2008 backup utility) when Backup Exec was started. • The device is removed from the computer. • A tape drive failure occurred (check the Event Log to troubleshoot the problem). • A tape is stuck in the drive. • The firmware of the drive was updated; Backup Exec will behave as if the drive with its old name or identity no longer exists. To place the device online, try the following:• Check to make sure the device has power and that cables are properly attached. Turn the device on and reboot the server, or stop and restart the Backup Exec services. • Stop the utility that is using the device, and then restart the server, or stop and restart the Backup Exec services. You can restart services from Tools > Backup Exec Services. If the drive's firmware has changed, delete the drive and restart Backup Exec services. After the drive appears with its new firmware identity, retarget all jobs that were using the old drive name to the new drive name.
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