In November 2007, both Cillian and Kauppila took the time to observe voice solutions in similar freezer environments,directly asking pickers on the floor what they liked and disliked about their systems. In March 2008, the company selected Voxware’s speakerdependent software operating on LXE’s rugged, freezer-proof HX3 unit. Access points were added to beef up RF coverage, and in June 2008, voice picking at Pierre’s went live. Productivity quickly skyrocketed,reducing the need for pickers from 15 to 9. Order accuracy went from 99.7 percent to a consistent 99.96 percent and above. And training is now a piece of cake. Previously, it took workers anywhere between a week to two weeks to learn how to pick product efficiently; today, the learning curve is down to four hours or less.“Eventually we’re looking to Voxware to
put this all under one umbrella as we plan to expand the use of voice in other areas of
the warehouse,” adds Kauppila
In November 2007, both Cillian and Kauppila took the time to observe voice solutions in similar freezer environments,directly asking pickers on the floor what they liked and disliked about their systems. In March 2008, the company selected Voxware’s speakerdependent software operating on LXE’s rugged, freezer-proof HX3 unit. Access points were added to beef up RF coverage, and in June 2008, voice picking at Pierre’s went live. Productivity quickly skyrocketed,reducing the need for pickers from 15 to 9. Order accuracy went from 99.7 percent to a consistent 99.96 percent and above. And training is now a piece of cake. Previously, it took workers anywhere between a week to two weeks to learn how to pick product efficiently; today, the learning curve is down to four hours or less.“Eventually we’re looking to Voxware toput this all under one umbrella as we plan to expand the use of voice in other areas ofthe warehouse,” adds Kauppila
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